# Content

The words we use in our products can make or break the user experience. In this section we’ll show you how to design content that’s clear and consistent, with a little bit of joy.

A-Z Product Glossary (opens in a new tab)

A-Z Product Glossary

Common words and phrases we use in our products

Capitalization

Rules and examples on capitalization usage

Error Messages

Create a great error message to avoid user confusion

Grammar & Mechanics

Follow these simple grammar rules to make everything easier for users to understand, and help them focus on the tasks they need to get done

Inclusive Language

Be mindful of the impact of your words and language on the people interacting with your websites and products

Product Voice & Tone

Learn about Benevity's voice and tone, and how we use it when writing in our products

Punctuation

Essential tips for punctuation

Reusable Copy Library (opens in a new tab)

Reusable Copy Library

Library of approved copy you can reuse across the Benevity ecosystem

TL;DR

The most important things to know! If you skip all other sections, at least read this one

Writing Principles

From error messages to button labels, these principles will show you how to write content that's helpful and easy to understand